Associates FAQ (Frequently asked questions)

Questions about Products

Where can I see the products?
What do the products cost?
Can I stock the products?
Ordering Procedure
Payment Procedure
Damage
Returns

Registration / Practitioner's Program

How do I get started?
Can I apply to the Practitioner's Program more than once?
How does the referral program work?
What sort of communication will you send me?
Can you link to my website?
Does it cost anything to register?
How long has the program been operating?

Withdrawing from the Practitioner's Program? Can I de-register?

Answers to product questions

Where can I see the products?
Please contact your state distributor to discuss specific products which would appeal to your patients.

What do the products cost?
You can look at or print our wholesale price list.
Please go to "Ordering" and select "Print Price List".

Can I stock the products?
Yes, if you are a registered health therapist, or a health-related distribution point who meets our criteria for dispensing such products, but you will need an account number. Please talk to us if you qualify.

Ordering Procedure
Most items are in stock and available for immediate shipment. Orders are accepted by phone, mail, fax or email, but you will need to set up an account. Please call us to discuss those requirements. Online ordering is available.

Payment Procedure
Accounts to be paid by the due date either by cheque or by credit card (Bankcard, Visa or Mastercard only). Please call us if you want to discuss your special needs.

Damage?
If packaging appears damaged then please inspect the contents before signing the delivery slip. If the contents are in fact damaged you may refuse delivery and we would be grateful if you could notify us after the parcel has been taken back by the courier.

Concealed damage must be reported within 7 days of receiving a shipment, so it is important to inspect all deliveries as soon as possible.

Returns?
If you have accepted the delivery and then later find out that there is concealed damage, please call your State Distributor if an item needs to be returned. We will issue you with a return authorisation number to ensure you receive a proper credit.
If we have made an error in processing your order, we will ship the correct product and issue a pick-up to return the improperly shipped item at our expense.
If you make a mistake when ordering, the product should be returned to us at your freight expense within 30 days (unless otherwise arranged). If the item is unused and in the original package, we will credit you for the price of the item, less the initial freight charged (unless otherwise arranged).

Answers to Registration / Practitioner's Program questions

How do I get started?

Can I apply to the Practitioner's Program more than once?
You may submit more than one application, if you have our products at more than one address.

How does the referral program work?
A visitor to our site selects an item from our postural comfort range using "Find a Product", clicks on "Local Outlet" search, inputs their postcode, and is then directed to the nearest clinic that keeps that product. That clinic can be yours if you wish, and it will cost you nothing to link in.

If you are nearby your name and address will be visible when visitors enter their postcodes at Find your Local Outlet. It is probable most will personally call around to your clinic for the item, and it's conceivable that some may seek future health management from you due to that contact.

Please note: If the visitor's product choice is not available near to their home or workplace, they will be directed to the State distributor who'll quote the retail price plus freight or they could choose to buy online).

What sorts of communications will you send me?
We will occasionally send you email messages that include new product information, site news, special offers for Practitioners, and important updates on Practitioner's policies. These messages will include up-to-date information on opportunities that can benefit Practitioners.

Can you link to my web site?
When you register you have the option of entering your website address, enabling our visitors to link to your website by clicking on your address on our site. This will allow them access to all the information you have on your site: your profile, hours, etc.

Does it cost anything to register?
No, there are no fees of any kind for applying to and participating in the Practitioner's Program. There is no charge to apply and there is no purchase requirement or sales quota.

How can I de-register?
To withdraw from the "Local Outlet" search, go to 'Update Product Information' and delete your product/s. Once you have deleted all your products you won't be part of the search. To remove yourself from the Practitioner's Program entirely ... simply go to "Regular User", change "Contact Information", and choose delete.