Frequently Asked Questions (FAQ)
Therapeutic Pillow gets many questions via email and phone. Here are our responses to some of the more popular.
Q: Why should I choose your product over one of your competitors?
You can learn what Sets us apart.
Q: What's the difference between the 3 models of the CompleteSleeprrr?
Memory ORIGINAL: A super-soft memory foam pillow designed to suit all. The most popular choice.
Memory PLUS: Slightly firmer memory foam. For average to above average physiques who seek a full-bodied pillow.
Traditional DELUXE: A medium 'feel' traditional foam pillow. For those who don't want either a super-soft or too-firm feel to their pillows.
Q: There are so many choices for pillows. How do I know which one to purchase?
A: You may be interested in this article that talks about different types of pillows and what they're made of. Choosing the right pillow for you.
Q: How do I clean/wash my pillows?
We recommend that you only air your pillow.
Foam or latex pillows: We recommend that you dab clean only the soiled area and dry in a breezy spot away from direct sunlight.
Do not immerse your pillow in water. Do not machine wash. Do not spin dry.
Q: Why does my new pillow have an odour?
A: Such a situation is rare, but if it in fact does have an odour, then it is probably due to the newness of the foam. But it may also have something to do with the climatic environment during its transport from our factory to your point of purchase ... such as hot or humid conditions.
To eliminate the odour, simply take the pillow out of its slip and air it overnight in a 'breezy' location. Once the odour has gone, it will not return. Do not leave it in direct sunlight because the foam will discolour.
Q: Is there somewhere I can see and try your products?
Q: What is the typical lifespan of a pillow?
A: The lifespan of your pillow can change from person to person due to different usage such as restlessness and head weight, and body moisture (sweat).
Foam Quality: Foam differs from product to product and from company to company. Therapeutic Pillow uses the highest quality foams available. We try and find the right balance between quality, durability, and most importantly, comfort!
Sweat: It tends to break down the foam by keeping it moist. It can also lead a pillow to develop an odour as bacteria becomes present due to the sweat particles. If your pillow develops an odour after use then we recommend buying a new one.
Amount of use: The more you sleep on a pillow the softer it will get, and the more it will break down. That is a fact of life. The trade off with pillows is one that if it is going to be perfect the first night, then it is going to gradually break down due to its initial requirement to have ‘softish’ characteristics which make it so desirable in the first place. If it is too hard the first night, then you will reject it and won’t sleep on it anyway. We could build more density into it, but it would be too firm to use. So this is the trade off. Soft up front means you can enjoy supportive yet comfortable sleep first night.
To make you feel better about how much you spent on your pillow in the first instance, and how long it has lasted, divide the dollars and cents into the nights you effectively used the pillow for, and then how much you spent dining out for a night or two … and we think you’ll see that the pillow indeed represented excellent value, despite the fact that it softened!
* Our Naturelle contoured natural latex pillows offer a slight diversion to the above rationale and due to their partially closed cellular structure tend to remain supportive for longer than both memory foam and traditional foam, but it really is a matter of horses for courses and as explained there are a multitude of factors which influence a pillow’s longevity.
Q: How long will my CompleteSleeprrr last?
No pillow will hold its support factor completely over time. That is due to load, and they will slowly break down under load, which is 8 hours a night of course. Some will hold up longer than others due to lighter body weight and/or less restless sleeping, but a couple of years is probably average before they lose more than you require. Memory foam has a luxurious ‘feel’ to it, is expensive to produce, but that doesn’t mean that it is guaranteed to last and last. It will soften like any other pillow with use.
Amount of use: The more you sleep on a pillow the softer it will get, and the more it will break down. That is a fact of life.
The trade off with pillows is one that if it is going to be perfect the first night, then it is going to gradually break down due to its initial requirement to have ‘softish’ characteristics which make it so desirable in the first place. If it is too hard the first night, then you will reject it and won’t sleep on it anyway. We could build more density into it, but it would be too firm to use. So this is the trade off. Soft up front means you can enjoy supportive yet comfortable sleep first night.
To make you feel better about how much you spent on your pillow in the first instance, and how long it has lasted, divide the dollars and cents into the nights you effectively used the pillow for, and then how much you spent dining out for a night or two … and we think you’ll see that the pillow indeed represented excellent value, despite the fact that it softened!
* Our Naturelle contoured natural latex pillows offer a slight diversion to the above rationale and due to their partially closed cellular structure tend to remain supportive for longer than both memory foam and traditional foam, but it really is a matter of horses for courses and as explained there are a multitude of factors which influence a pillow’s longevity.
Q: What's the difference between SteriPlus and the DuraFab fabric options?
A: You can learn about Steri-Plus and DuraFab cover options here
Q: Which mattresss topper is right for me?
