Natural Lupin Heat Wrap - Neck & Shoulder Natural Heat Pack

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Rating 4.8 based on 100 reviews


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Products are independently reviewed by our customers 20 days after they are delivered. Below are the latest reviews for:
Natural Lupin Heat Wrap - Neck & Shoulder Natural Heat Pack

  • 2 out of 5 27/02/2017

    Service rating : Tracking did not work, maybe not fault of Therapeutic Pillows, but the parcel seemed to be stuck in VIC for 10 days. My email to Therapeutic Pillows never received a response. When tracking was finally updated it showed the incorrect delivery time. Maybe it was left at the incorrect address but I only received it 3 days later than shown on Australia Post tracking side. Delivery was well over 2 weeks, so I was not impressed.

    Product : Happy with the product, but don't put it into the microwave for 2 minutes, that's far too long, it starts to damage the outside material. 45 minutes either side is the maximum for my product. It doesn't get very hot, but it's enough for my purpose.

  • 5 out of 5 09/01/2017

    Service rating : prompt service

    Product : It fits the neck well and does as described on the website.

  • 5 out of 5 12/12/2016

    Its great and got here quick thanks

  • 5 out of 5 29/11/2016

    Service rating : fast & efficient

    Product : does what it says

  • 5 out of 5 02/11/2016

    Service rating : Ordering as easy and the products arrived promptly.

    Product : This is so comfortable.

  • 5 out of 5 27/10/2016

    Service rating : Quick and efficient service

    Product : Comfortable ,well made and hold heat well

  • 4 out of 5 16/09/2016

    Service rating : I have purchased several products from Therapeutic pillow over the years and have been throughly satisfied every time.

    Product : This heat wrap is very good. To get it warm enough for me, I need to put it in the microwave for 2 minutes, and it stays warm for quite a while.

  • 5 out of 5 15/09/2016

    Service rating : Not Applicable

    Product : neck heat wrap is so light and stays in place well. Just wish it was available in black so less obvious I am wearing it in office. Thanks

  • 5 out of 5 11/09/2016

    fits well around the neck and does what was wanted

  • 5 out of 5 30/08/2016

    Excellent service with good tracking and delivery

  • 5 out of 5 23/08/2016

    Service rating : Excellent...nothing negative to add.

    Product : All good...nothing negative to add.

  • 5 out of 5 23/08/2016

    Service rating : Good prompt service.

    Product : Absolutely brilliant wish I had found it a long time ago.

  • 5 out of 5 16/08/2016

    Service rating : Received my pillow very promptly.

    Product : Excellent quality product.

  • 5 out of 5 19/07/2016

    Service rating : Fast postage and easy to deal with

    Product : Comfortable to wear around neck, warms up nicely

  • 5 out of 5 15/07/2016

    Service rating : Good service, quick delivery

    Product : Great product, serving its purpose well !

  • 4 out of 5 28/06/2016

    Service rating : Pillow is good but doesn't stay warm for long -less than 30 mind- unlike a wheat pillow.

    Delivery was very quick

    Product : I'd say is OK..not good, but there is no option for that.

  • 5 out of 5 11/06/2016

    Service rating : Great

    Product : Easy to wear is good Hans free pain relief for sore neck.

  • 5 out of 5 10/06/2016

    Service rating : Very prompt delivery.

    Product : Great product! Sits nice and snug!

  • 5 out of 5 25/05/2016

    Service rating : Comfortable and I sleep so much better.

    Product : perfect for the neck and even distribution of heat and around the shoulders.

  • 5 out of 5 19/05/2016

    Service rating : Very quick shipping

    Product : Fits my back perfectly

  • 5 out of 5 18/05/2016

    Service rating : Quick fast delivery.

    Product : Given as a gift for someone with bad arthritis in neck and shoulders and the feedback from them has been fantastic

  • 4 out of 5 18/05/2016

    Service rating : Item ordered and delivered with a very fast turnaround.

    Product : Don't mind it although thought would be lighter. Is quite bulky and hard compared to the wheat pack I have.

  • 4 out of 5 26/04/2016

    Service rating : I was pleasantly surprised to receive the products earlier than expected.

    Product : The Lupin wrap is very good and has helped with neck and shoulder issues. I find it a little heavy would be my only negative comment.

  • 5 out of 5 25/04/2016

    Service rating : Excellent Company to deal with. Service was great. Delivery was within a couple of days.

    Product : Does everything it promises, I use the product daily. It gives great relief to my sore neck and shoulders.

  • 5 out of 5 20/04/2016

    Service rating : Fast efficient service.

    Product : Product is great and does is exactly what was required of it

  • 5 out of 5 06/04/2016

    Service rating : Quick service

    Product : Perfect

  • 5 out of 5 03/02/2016

    Very fast processing and delivery and great product overall!

  • 5 out of 5 12/01/2016

    Great service, quick delivery

  • 5 out of 5 09/01/2016

    Efficient, great service & great products

  • 5 out of 5 08/01/2016

    Service rating : The neck and should wrap is fantastic and brings me excellent relief. I am clerical support office and do lots of data entry/spreadsheeting three days a week. I take the wrap to the office and use it there and also at home.

    Product : The product and service from Therapeutic Pillow Australia is outstanding. My electronic order arrives very quickly from date of order. T

  • 4 out of 5 01/12/2015

    Service rating : Great service.

    Product : I find the pillow too heavy for the condition I have in my neck and shoulders. A slightly lighter and smaller one in the same shape would be ideal for me.

  • 5 out of 5 11/11/2015

    Service rating : Fast delivery

    Product : Product sits well around neck and shoulders

  • 5 out of 5 04/11/2015

    Service rating : Excellent service - ordered on Sunday, delivered on Monday

    Product : Fantastic shape - second one I have ordered

  • 5 out of 5 01/11/2015

    Service rating : I'm a happy customer.

    Product : I love how this wraps around all the sore spots on your neck and shoulders and soothes the pain. Excellent product

  • 5 out of 5 14/10/2015

    Service rating : quick delivery service

    Product : I have not had a chance to actually use it as yet, but bought it on the recommendation of my work colleague who loves it so I am trusting her judgement

  • 5 out of 5 06/10/2015

    Service rating : No

    Product : No

  • 5 out of 5 29/09/2015

    Service rating : Easy process / prompt delivery;

    Product : great product - particularly the weight aspect. Valuable consideration for aged/older users.

  • 5 out of 5 29/09/2015

    Service rating : Awesome product

    Product : Awesome product

  • 5 out of 5 22/09/2015

    Service rating : oooo

    Product : oooo

  • 5 out of 5 03/09/2015

    Service rating : Service was very quick.

    Product : Perfect heat wrap-

  • 5 out of 5 25/08/2015

    Service rating : Website good, online ordering was simple to use, and delivery was on time.

    Product : I use this regularly to help ease my neck and shoulders. It sits comfortably on the neck and certainly helps.

  • 5 out of 5 24/08/2015

    Service rating : fast delivery and easy to order

    Product : excellent shape, can keep working while wearing as well as use it while relaxing, fast heating

  • 5 out of 5 11/08/2015

    Service rating : Your delivery service was very quick and the product is of very high standard.

    Product : The heat packs are the exact shape to fit around your neck, they are of very high quality and I am very pleased with the product. I would certainly buy from you again. Thank you

  • 5 out of 5 11/08/2015

    Service rating : great customer service :) responded to email queries really quickly

    Product : exactly what I was looking for, thanks!

  • 5 out of 5 04/08/2015

    Service rating : easy to purchase online

    Product : great product and good colour fabric

  • 5 out of 5 21/07/2015

    Great product and fast service

  • 5 out of 5 08/06/2015

    Service rating : Prompt delivery, very happy with the product and service.

    Product : I love my neck and shoulder heat wrap. The way it is weighted to sit securely on the shoulders is great and helps with shoulder soreness.

  • 5 out of 5 06/06/2015

    Service rating : Great product

    Product : Great product

  • 5 out of 5 03/06/2015

    Service rating : Service was very prompt and helpful

    Product : Easy to use. Fits nicely around the neck

  • 5 out of 5 03/06/2015

    Service rating : first time i have bought from you and found very easy to deal with, i ordered it arrived 3 days later.

    Product : perfect loved the shape of my shoulder pillow great to wrap around head for migraines

  • 5 out of 5 29/05/2015

    Great products, although the web site was a little tricky to navigate through. Would of been nice if I could of picked up the items but I understand not having this facility. Pricing & products seem great - highly recommend

  • 4 out of 5 26/05/2015

    Service rating : Order was missing the lupin pillow when initial order was sent. Difficult e-mail system to report the error. The missing item was sent subsequently. All was good in the end.

    Product : This is a new item for me and I have not used it much as yet.

  • 4 out of 5 26/05/2015

    Service rating : Very happy with the fast and easy online checkout. I received my order in the week I ordered it, which is almost unheard of in Perth. Fantastic service and quality products.

    Product : I really like the shape and it's much lighter than wheat but I don't like how it doesn't hold the heat for as long as wheat. I have to keep reheating it which is annoying. Maybe it needs more lupins per bag.

  • 5 out of 5 22/05/2015

    Service rating : good service

    Product : good fit

  • 5 out of 5 16/05/2015

    Service rating : Easy online ordering process. Prompt delivery. High quality products.

    Product : Shape makes it very useful for shoulder treatments compared to standard rectangular wraps.

  • 5 out of 5 16/05/2015

    Service rating : Great service

    Product : Well made

  • 5 out of 5 14/05/2015

    Service rating : Very efficient and reliable service

    Product : I gave this product to 2 family members as a gift, as they are long time sufferers of neck and shoulder pain. They can't stop praising the product!

  • 5 out of 5 11/05/2015

    Service rating : Outstanding service!! Product ordered on website which is easy to follow and delivered 2 days later.

    Product : This product is honestly amazing!!! I use it every day and i just love it. I even bought 2 more of these to send overseas to family as its unique in that it properly wraps around the neck and shoulders. I have tried many heat packs before that don't actually wrap around the neck and shoulders. This has been the best find!! I suffer with severe neck and shoulder stiffness and pain and this heat wrap has been the best thing to help me. Absolutely LOVE this product!!!!

  • 5 out of 5 30/04/2015

    Service rating : Very fast delivery.

    Product : Love it! Work from home so is great when feeling a little tight in shoulders.

  • 5 out of 5 30/04/2015

    Service rating : Didn't order the pillow

    Product : Good heat distribution without too much of a heavy weight

  • 5 out of 5 30/04/2015

    Service rating : Very happy with the swift dispatch and good communication.

    Product : A great product, planning on buying more of them in different shapes.

  • 5 out of 5 28/04/2015

    Service rating : No problems, good delivery time to rural area

    Product : Great product, the wrap fits well around shoulders and you can adjust it to focus on one shoulder side or more on the neck.

  • 5 out of 5 18/04/2015

    Service rating : Processing and delivery of my order has always been exceptional. Professional and speedy.

    Product : The lupin heat wrap stays hot and gives my neck/shoulders marvellous relief. Excellent product.

  • 4 out of 5 13/04/2015

    Service rating : Fast delivery

    Product : Not as light as I expected and doesn't retain heat as well as my old wheat bag. That said, it is comfortable on my neck and shoulder and does a reasonable job. Thanks.

  • 4 out of 5 09/03/2015

    Service rating : Because I am a large person the pillow does not fit very well arround my neck. Perhaps there should be an option of small or large versions.

    Product : Despite my comments about size the item is very well made and the heat function is excellent. The heat is retained for a long period and gives excellent comfort.

  • 5 out of 5 25/02/2015

    Service rating : excellent online purchase and service, received a phone call to check the address, all good.!

    Product : I love the heat wrap stays on your shoulders, its a great warmth. i would have preferred it to be a little higher up the neck aswell as the shoulders. i can see now i will need to revert back to my old wheat back some times to get the neck warmth on the muscles there too. I also purchased a pillow from our chiropractor. That has been excellent, it took 2 weeks to get used to but i am waking up less achey around the shoulders and neck. love it, may purchase for my children in the future. Thankyou

  • 5 out of 5 21/02/2015



  • 5 out of 5 17/02/2015

    Service rating : Very efficient delivery

    Product : Excellent product

  • 5 out of 5 11/02/2015

    Service rating : Very happy with the service and products so far and will be ordering some more very shortly.

    Product : Hangs nicely around the neck.
    Will be ordering 2 more shortly for my daughter and sister.

  • 5 out of 5 27/12/2014

    Your courier company is terrible. If I had to deal with them again I would not order from you again

  • 5 out of 5 30/11/2014

    Service rating : Good service.

    Product : I think that the design of the heat pillow is very good, but I had expected the weight of it to be lighter.

  • 5 out of 5 29/11/2014

    Service rating : prompt delivery. well packed to avoid transit damage

    Product : much lighter than wheat bags

  • 5 out of 5 27/11/2014

    Service rating : arrived quickly, impressive service

    Product : wonderful for sore neck and shoulders and headaches

  • 4 out of 5 17/11/2014

    Service rating : Very good

    Product : Works great love it

  • 5 out of 5 14/11/2014

    Service rating : Happy

    Product : Happy

  • 5 out of 5 10/09/2014

    Service rating : Quick service.

    Product : Does what I wanted it to.

  • 5 out of 5 02/09/2014

    Service rating : The service and delivery were excellent

    Product : I am still getting used to it but it certainly has lots of benefits

  • 5 out of 5 02/09/2014

    Service rating : My order was promptly processed and delivered.

    Product : Perfect for the job it was designed to do

  • 4 out of 5 29/08/2014

    This product gives good relief for neck and shoulder pain

  • 5 out of 5 26/08/2014

    Service rating : Very quick delivery.

    Product : I like the way it sits on my shoulders but haven't tried heating it yet

  • 4 out of 5 25/08/2014

    Service rating : Great fast service.

    Product : Great shape and sits comfortably on my shoulders.

  • 5 out of 5 23/08/2014

    Service rating : Fantastic communication and quick service.

    Product : Perfect

  • 5 out of 5 14/08/2014

    Fast shipping

  • 5 out of 5 21/07/2014

    Service rating : N/A

    Product : works well

  • 5 out of 5 04/07/2014

    Service rating : Fast service

    Product : Great product

  • 5 out of 5 01/07/2014

    Very happy with the products and service.

  • 5 out of 5 01/07/2014

    Service rating : Easy to deal with

    Product : A little heavy, otherwise good

  • 5 out of 5 30/06/2014

    Service rating : Product delivered very quickly

    Product : love the wrap

  • 5 out of 5 28/05/2014

    Service rating : I adore my pillows and have sent them to my relative's places interstate where I often visit. I take a cut-down version when I travel interstate to other places and also when I go overseas.

    Product : I bought one a few months ago and like it so much that I sent another to my favourite Aunt. I have stopped using an electric blanket and now use 2 heatbags instead.

  • 5 out of 5 27/05/2014

    Service rating : Very prompt delivery & service.

    Product : The Lupin Heat Wrap is great. I find it easy to use for my tight neck & shoulders because it wraps around easily. Very pleased.

  • 4 out of 5 19/05/2014

    Service rating : Delivered within a week, but an email to notify dispatched may have been handy with an estimated eta, contact us if not arrived by details etc.

    Product : Great product. We also bought a "gel" wrap type from a discount chemist, it is nowhere near as good although it is half the price, it will be hard for consumers to relate unless they tried both. It fits and feels so much better. I am surprised not to see your product being offered in the more established spa/massage establishments.

  • 5 out of 5 13/05/2014

    Service rating : delivery was fast

    Product : the shaping of the pillow fits well on the neck.

  • 4 out of 5 13/05/2014

    Service rating : Received on time and well packed

    Product : I had thought that the actual heat from the unit would be hotter. I followed the directions, the instructions said the maximum time to heat was no more than 2mins
    which I did, in increments. The instructions also stated that it would remain hot for up to an hour, this did not happen. Wrap is very well made as is all their products.
    I would have preferred to have the information regarding heat times etc. on web page prior to me purchasing.

  • 5 out of 5 12/05/2014

    Service rating : Very prompt service, item as described and well packaged.

    Product : Item as described - my previous orders from Therapeutic Pillow were also very good quality and I have been very happy with them.

  • 5 out of 5 11/05/2014

    Great product. Absolutely delighted. Please put more effort into your internet profile. I had a few goes over 12 months trying to find a wheat bag neck wrap on Google and eventually found your product buried in Google images!! Your product was 10 times better than my highest hopes. And Australian too!! What a shame you are not easier to find! All the best. Janet

  • 5 out of 5 08/05/2014

    Service rating : The products that i have brought have been of a high quality and the service and delivery excellent.

    Product : Love that i can put the wrap around my neck and it does not fall off!! I can walk around as well. Very good product.

  • 4 out of 5 06/05/2014

    Service rating : Web site was good and the price was reasonable. Goods arrived within the time period suggested.

    Product : Only had it a few days so hard to really say but so far seems OK. Seems well made and should last a good time.

  • 5 out of 5 01/05/2014

    Service rating : Excellent and quick delivery.

    Product : Best purchase I've ever made. Have terrible shoulder and neck pain with tendonitis and it relieves it wonderfully. It sits on my shoulders without being heavy or slipping. Fantastic!!

  • 5 out of 5 14/04/2014

    Service rating : Ordered on line and the delivery service was sooo quick Thanks.

    Product : This is my second neck wrap and a i wouldn't be without it. Have arthritis in the neck and the wrap feels fantastic.

  • 5 out of 5 14/04/2014

    Service rating : Quick postage, easy website. Thanks

    Product : Great product. Could be a but wider

  • Description
  • Specifications
  • FAQs
  • The all natural alternative to relieve aches and pains - 100% Natural Lupin Heat Pack

    • Quick microwave for easy heating.
    • Lupin heat bag - Suitable for all parts of the body. 
    • Targets neck pain and shoulder pain, reliving muscle pain via natural heat therapy.
    • Improves blood circulation with natural soothing heat. 
    • Freeze and use as a cold pack.
    • Suitable for all parts of the body. 
    • No odour.
    • 30% lighter than wheat heat bags / packs.
    • Made from Australian lupins.
    • Allergy and odour free.
    • Not treated with chemicals or fungicides.
    • Heat is Longer lasting that traditional wheat bags.

    Australian Made & Owned

    Our Natural Lupin Heat Packs are all proudly made in Australia by us, an Australian owned company, utilising the world class manufacturing and health and safety standards that Australia upholds.

    Natural Australian Lupin Grain Heat Packs are the best heat packs

    Using pure natural Australian Lupin grain and pure Australian grown cotton, we are able to design and create an Australian made heat pack for therapeutic heat therapy right at home. Australian Lupin is Australia's most widely grown crop, and has a dynamic range of uses for human consumption. Natural Lupin grain is perfect for microwaving to heat as a heat pack wheat bag substitute. Rather than using wheat to make wheat packs and wheat bags, we choose to use pure Australian Lupin grain as it retains temperatures, both heat and cool, better and for longer.

    Natural Australian Lupin Heat packs are the best heat packs for heat therapy. Rather than wheat packs, Lupin heat packs retain temperatures the best and last longer than traditional wheat packs! The natural Australian Lupin heat packs have a greater lifespan and will reheat faster for longer than conventional wheat packs.

    This lupin neck and shoulder heat wrap heating pad will assist to soothe neck and shoulder pain, muscular stress and mastitis

    This lupin pillow shoulder wrap provides warm therapeutic comfort for your muscles, and is great for those travelling and those who spend long days and nights in the office chair in front of the computer! It sits so comfortably you won’t even notice you are wearing it. Not to mention that natural lupin is 30% lighter than wheat found in typical heat wheat bags.

    The Neck and Shoulder Lupin Heat Wrap is purposely designed to target neck and shoulder pain. Harboring the circulatory benefits of natural heat therapy, our heat pack heat wrap is perfect for relieving debilitating neck pain and shoulder pain caused by muscle injuries and general soreness brought on by sleeping incorrectly or sitting at the office on the computer all day. One convenient size fits all. Neck pain and shoulder pain can be easily dissipated and diffused by natural heat therapy, and our Natural Lupin Heat Wrap does just that in one simply wrap shaped heat pack.

    Totally Natural healing: Lupins are widely regarded as a "low allergy" alternative to wheat

    Our natural Lupin heat bags with gentle penetrating heat or cold therapy go deep into the muscles to help nature with the act of healing. By simply warming in the microwave or chilling in the freezer, the natural lupins will assist to sooth aches, pains, stress and hot flushes. 

    Totally Natural healing:  Lupins are widely regarded as a “low allergy” alternative to wheat bags and are more resistant to moisture (making cleaning easier) and less weight for more comfort. 

    Therapeutic Pillow & Thera-med has the most comprehensive range of 100% natural lupin heat packs. Our heat packs are hand made in Australia so you can trust the quality from the harvesting of the lupin grain, all the way to the final stitch on the corduroy cover.

    Handmade in Australia from Australian grown Lupins, Therapeutic Goods Administration (ARTG) number 106788. The fabric is 100% natural cotton corduroy.

    International Ordering


    Care Instructions

    Sponge your lupin bag lightly with luke-warm water to remove surface marks, being careful not to saturate product. Hang up to dry as soon as possible. When cover is dry, rub lupin bag briskly between your hands to ensure grains are dry. Do not tumble dry. Do not dry clean. Do not machine wash. Do not immerse in water.

    Handmade in Australia from Australian lupins the Therapeutic Goods Administration (ARTG) number 106788. The fabric is 100% natural cotton corduroy.


  • Cover 100% cotton
    Inner 100% Australian grown lupin
    Weight 1.05kg
    Width 45cm
    Depth 30cm
    Cut out portion for neck 15cm x 15cm
  • Have a question about this product?

    Let us help you
    • how long will it take to heat my lupin pack?

      We recommend that you initially just heat for periods of 30 seconds, checking the product each time and flipping it over. Once you have tried this a few times you can put it on for longer periods until you get to your required heat. It is important not to heat for too long in the one position at the start as each microwave has different amounts of power and heating rates. Lupin are a natural product and like any natural product will damage if heated to long.

    • How long should my shoulder pack be heated for?

      Just heat in 30 second increments initially until you can get a bit of an idea about how strong your microwave is and then you can heat for longer periods. Give them a shake and a flip between heating. Place on a tea towell while heating but water is not required in the microwave during heating.

    • Great product!

      Thank you very much I have received it, it's for my Mum, she says you can't find them anywhere, but we found you on the internet to help heal her :))) Peace ​

    • review

      I tried to find and write a review on your heat packs but this is all I could find. I have had chronic pain for many years after breast cancer surgery and other operations and your heat packs have been a lifesaver for me, I literally over the years have lost count how many I have used because I use them daily sometimes two at a time. I could not do without them to help me through the day, I recommend them all the time to anyone experiencing pain or discomfort that I know, have been meaning to write to say thanks for awhile now , do not know what I would do without your heat packs , thank you Tamara

    • What's the difference between Lupin and Wheat?

      While wheat is the traditional filler for a heat bag, we have found that lupin is lighter and maintains its heat longer than wheat, thus giving you a longer lasting product. Through our lab testing we have found that our lupin heat bags stay warmer for longer than traditional wheat bags. Our lupin heat packs are also 30% lighter than traditional wheat heat bags which means less pressure on your body.

    • How do I wash my Lupin Bag?

      Sponge your lupin bag lightly with luke warm water to remove surface marks, being careful not to saturate product. Hang up to dry as soon as possible. When cover is dry, rub lupin bag briskly between your hands to ensure grains are dry. Do not tumble dry. Do not dry clean. Do not machine wash. Do not immerse.

    • Does Lupin have an odour ?

      All seed tend to have an odour when heated up. Lupin can have a slight smell of popcorn.

    • What is Lupin?

      The yellow legume seeds of lupins, commonly called lupin beans, were popular with the Romans, who spread the plant's cultivation throughout the Roman Empire. Lupin or Lupini Beans are yellow legume seeds of the lupinus genus plant, and were once a common food of the Mediterranean basin and Latin America.

    • Hi. My physiotherapist ordered the neck/shoulder pillow for me which has been a great help. I have just ordered another one as I only get a bout 15 mins relief, and that is heating it for 2 mins each side in a 800w microwave. If I heat it for 2 mins, it isn't warm at all. I am hoping this is an age problem as the pillow has had a lot of use and think it is wearing out. I have had it for about 3 years. Do they wear out after a lot of use? Thanking you Kylie

      Hi Kylie, Being a natural grain there is a lifespan on the product but it is quite dependent on factors such as daily use, moisture in the atmosphere, microwave strength etc. We normally recommend a change over after about a year. Warm regards, Brett.

    • Can the Lupin heat packs be placed in an conventional oven

      Yes they can. Obviously keep an eye on them and have on a lower heat but product are fine to heat in an oven. Warm regards. Brett.

    • What is the measurements (in cm) of the neck and shoulder heat pack please

      The lupin shoulder pack is 45cm wide by 30cm deep. It has a cut out for the next of about 15cm x 15cm. Does that information help ok? Not really sure exactly where measurements should be taken from as it is a curved item.

    • Hello, I have upper neck pain and need a neck pillow that covers that area. Your pillow doesn't look like it can reach that area. Is this right or can it?

      The lupin shoulder is more designed for around the sholder and lower neck but could be used for higher on the neck if you were lying down or in a seat that would support the heat pack. Please call and can help with questions you may have and see if we can find solution. 03 8585 6685. Warm regards, Brett Parnham.

    • Can I pay for this product through PayPal.

      We do accept paypal as a method of payment.

    • If used once or twice a day on some weeks an d on other weeks a few times a week what is the expected life of the lupin heat packs Is there a warranty on the Lupin heat packs. If so how many yearsAre the fire precautions the same as those for heat wheat packsMust the lupin pack be cooled down completely before reheatingIs the neck pack heated in a plastic box - what are the dimensions of the boxI need to buy a new microwave oven. If I place the heat pack in a large box what clearan

      Being a natural product the lupin bags will eventually need replacement but i would see no problems with 6-12 months of daily use so long as product is not overheated. There is no warranty on the products so please initially heat in shorter lengths of time as all microwaves are different. fire precautions are the same as for normal wheat packs so please heat on a teatowell and flip and shake between heats. The lupin packs do not need to be cooled fully. Heat lupin pack on its own - never in a plastic container. Please give me a call if you have any further questions. Warm regards. Brett. 03 8585 6685.

    • Hi, is it only can heat up by microwave? What if we don't have microwave?

      Hi Rachel, All the lupin products can be heated in the oven as well as the microwave. Just place on a teatowell and make sure oven is not on too high a heat and keep a close eye on the products. Warm regards, Brett.

    • Have you got a neck,shoulder and upper back (bra strap area) heat pack I could buy please. If so, how much.

      Hi Kay, We have the neck and shoulder available and and the lower back but not anything that would tie around your back that high as to be around the bra strap. Might be worth giving us a call on 03 8585 6685 and we can see if there are any other alternatives that might work. Warm regards, Brett

    • With regards the Lupin Heat Bag, is it possible to heat in a normal oven? (as opposed to a microwave oven) or is the product not designed for heating in a gas or electric oven? Thanks, Alex

      A normal oven can be used without issue but please keep a very careful eye on it when using and do so at a low temperature obviously. Keep well away from the flame area of the oven and place on something to prevent heat from whatever the heat bag is sitting on. Hope this info is of assistance.

    • Hi, I have just brought one of these, how long do you heat in microwave and how high? Cant see this anywhere on information that came with it. Many thanks Simone

      Hi Simone, There should be some heating instructions on the label of the product but you can Just heat in 30 second increments initially until you can get a bit of an idea about how strong your microwave is and then you can heat for longer periods. Give them a shake and a flip between heating. Place on a tea towell while heating but water is not required in the microwave during heating. Once you have an idea of microwaves strength you can heat for longer. Warm regards, Brett Parnham. 03 8585 6685

    • How long is the neck/shoulder pack. From one end to the other i dont understand the measurements advertised. Cheers

      The lupin shoulder is 45cm from the two widest points of the product. It should be suitable for all sizes from largest frame to the smallest.

    • Where can I purchase the neck and shoulder natural heating pad?

      Hi Lenore, Please contact the distributor in your state for a local stockist. Warm regards, Brett 03 8585 6685

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