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Products are independently reviewed by our customers 20 days after they are delivered. Below are the latest reviews for:
Natural Lupin Heat Wrap - Neck & Shoulder Natural Heating Pad
Service rating : Fast postage and easy to deal withProduct : Comfortable to wear around neck, warms up nicely
Service rating : Good service, quick deliveryProduct : Great product, serving its purpose well !
Service rating : Great products and comfyProduct : Works well for neck and shoulders
Service rating : Product : It doesn't stay warm for very long. Less than 30 minutes and it isn't warm at all
Service rating : Pillow is good but doesn't stay warm for long -less than 30 mind- unlike a wheat pillow.
Delivery was very quickProduct : I'd say is OK..not good, but there is no option for that.
Service rating : Service has exceeded my expectations but repeat business may not continue due to disappointed experience with the product.Product : hi.I have followed the instructions but the pillow is lukewarm at best and does not retain the heat
Service rating : GreatProduct : Easy to wear is good Hans free pain relief for sore neck.
Service rating : Very prompt delivery.Product : Great product! Sits nice and snug!
Service rating : Prompt serviceProduct : Very good product
Great value for money. products were exactly what I expected and arrived quickly.
Service rating : Comfortable and I sleep so much better.Product : perfect for the neck and even distribution of heat and around the shoulders.
Service rating : Very quick shippingProduct : Fits my back perfectly
Service rating : Quick fast delivery.Product : Given as a gift for someone with bad arthritis in neck and shoulders and the feedback from them has been fantastic
Service rating : Item ordered and delivered with a very fast turnaround.Product : Don't mind it although thought would be lighter. Is quite bulky and hard compared to the wheat pack I have.
Service rating : Great service. Purchased items to be sent to W.A. and N.S.W. for family members, all arrived promptly, no problems.Product : Every handy.
Service rating : Quick and courteousProduct : Go0d but smaller and heavier than I thought would be.
Service rating : I was pleasantly surprised to receive the products earlier than expected.Product : The Lupin wrap is very good and has helped with neck and shoulder issues. I find it a little heavy would be my only negative comment.
Service rating : Excellent Company to deal with. Service was great. Delivery was within a couple of days.Product : Does everything it promises, I use the product daily. It gives great relief to my sore neck and shoulders.
Service rating : Fast efficient service.Product : Product is great and does is exactly what was required of it
Service rating : Quick serviceProduct : Perfect
Service rating : I was shocked at the speed of my goods arrivalProduct : Love it-fits perfectly. I wish I had it years ogo
Very fast processing and delivery and great product overall!
Great service, quick delivery
Efficient, great service & great products
Service rating : The neck and should wrap is fantastic and brings me excellent relief. I am clerical support office and do lots of data entry/spreadsheeting three days a week. I take the wrap to the office and use it there and also at home.Product : The product and service from Therapeutic Pillow Australia is outstanding. My electronic order arrives very quickly from date of order. T
Service rating : Great service.Product : I find the pillow too heavy for the condition I have in my neck and shoulders. A slightly lighter and smaller one in the same shape would be ideal for me.
Service rating : Fast deliveryProduct : Product sits well around neck and shoulders
Service rating : Excellent service - ordered on Sunday, delivered on MondayProduct : Fantastic shape - second one I have ordered
Service rating : I'm a happy customer.Product : I love how this wraps around all the sore spots on your neck and shoulders and soothes the pain. Excellent product
Service rating : quick delivery serviceProduct : I have not had a chance to actually use it as yet, but bought it on the recommendation of my work colleague who loves it so I am trusting her judgement
Service rating : NoProduct : No
Service rating : Easy process / prompt delivery;Product : great product - particularly the weight aspect. Valuable consideration for aged/older users.
Service rating : Awesome productProduct : Awesome product
Service rating : ooooProduct : oooo
Service rating : great, I paid twice and common sense prevailed
only one order came and a refund.Product : love it
Service rating : GreatProduct : Great
Service rating : Service was very quick.Product : Perfect heat wrap-
Service rating : Website good, online ordering was simple to use, and delivery was on time.Product : I use this regularly to help ease my neck and shoulders. It sits comfortably on the neck and certainly helps.
Service rating : fast delivery and easy to orderProduct : excellent shape, can keep working while wearing as well as use it while relaxing, fast heating
Service rating : Prompt delieveryProduct : A bit heavy on the shoulders. Need to have a washable cover
Service rating : Excellent communication and service. Shall be looking to buy more products in the future. Highly recommended.Product : A fabulous product. Needs less heating time than wheat and stays warm longer. Great for my newly birthing friend for pain relief and warmth while breastfeeding. My Dad loves his for sitting on and neck warmth. He had the best night's sleep recently.
Service rating : Your delivery service was very quick and the product is of very high standard.Product : The heat packs are the exact shape to fit around your neck, they are of very high quality and I am very pleased with the product. I would certainly buy from you again. Thank you
Service rating : Excellent service. Easy to order on line. Delivered quicklyProduct : The neck and shoulder wrap is a perfect shape and sits perfectly across the neck and shoulders. It is also light and retains its heat for longer than a wheat bag
Service rating : great customer service :) responded to email queries really quicklyProduct : exactly what I was looking for, thanks!
Service rating : easy to purchase onlineProduct : great product and good colour fabric
Service rating : Fast delivery - fair price. Well made products.Product : Excellent product - fits well.
Service rating : Prompt and easy transaction, products arrived within a few days.Product : Great for a tight "keyboard neck" and also for staying warm in front of the computer on a cold night.
Great product and fast service
Service rating : comfortProduct : loses heat too quickly but nice while it lasts
Service rating : Excellent service, fast postageProduct : Love the neck / shoulder heat wrap, covers a large area of neck and shoulders, providing heat relief really quickly and effectively
Service rating : Prompt delivery, very happy with the product and service.Product : I love my neck and shoulder heat wrap. The way it is weighted to sit securely on the shoulders is great and helps with shoulder soreness.
Service rating : Great productProduct : Great product
Service rating : This is not the first lot I have brought. They last for ages and I love the fact that they don't smell. The wheat packs have a smell after a while but these don't. We will continue to buy these, we use them all year round.Product : It doesn't seem to hold the heat as well as the last one I brought. But maybe as it gets older it will improve.
Service rating : Service was very prompt and helpfulProduct : Easy to use. Fits nicely around the neck
Service rating : first time i have bought from you and found very easy to deal with, i ordered it arrived 3 days later.Product : perfect loved the shape of my shoulder pillow great to wrap around head for migraines
Great products, although the web site was a little tricky to navigate through. Would of been nice if I could of picked up the items but I understand not having this facility. Pricing & products seem great - highly recommend
Service rating : Order was missing the lupin pillow when initial order was sent. Difficult e-mail system to report the error. The missing item was sent subsequently. All was good in the end.Product : This is a new item for me and I have not used it much as yet.
Service rating : Very happy with the fast and easy online checkout. I received my order in the week I ordered it, which is almost unheard of in Perth. Fantastic service and quality products.Product : I really like the shape and it's much lighter than wheat but I don't like how it doesn't hold the heat for as long as wheat. I have to keep reheating it which is annoying. Maybe it needs more lupins per bag.
Service rating : good serviceProduct : good fit
Service rating : Customer service was excellent as I paid via phone as I was having trouble with internet. My goods arrived extremely fast without any delay.Product : I have already sold a few lupin bags, love the product because it is 100% natural without any nasties. The shoulder / neck bag is brilliant as you can still move around without it falling off your shoulders. Great invention. Also love the seams down each the bags which prevents filling from moving around and more often ending up at one end.
Service rating : Easy online ordering process. Prompt delivery. High quality products.Product : Shape makes it very useful for shoulder treatments compared to standard rectangular wraps.
Service rating : Great serviceProduct : Well made
Service rating : Very efficient and reliable serviceProduct : I gave this product to 2 family members as a gift, as they are long time sufferers of neck and shoulder pain. They can't stop praising the product!
Service rating : Efficient, speedy, well packaged delivery. Many thanksProduct : My neck and shoulders adore you.
Service rating : Outstanding service!! Product ordered on website which is easy to follow and delivered 2 days later.Product : This product is honestly amazing!!! I use it every day and i just love it. I even bought 2 more of these to send overseas to family as its unique in that it properly wraps around the neck and shoulders. I have tried many heat packs before that don't actually wrap around the neck and shoulders. This has been the best find!! I suffer with severe neck and shoulder stiffness and pain and this heat wrap has been the best thing to help me. Absolutely LOVE this product!!!!
Service rating : Very fast delivery.Product : Love it! Work from home so is great when feeling a little tight in shoulders.
Service rating : Didn't order the pillowProduct : Good heat distribution without too much of a heavy weight
Service rating : Very happy with the swift dispatch and good communication.Product : A great product, planning on buying more of them in different shapes.
Very happy with packs and very fast service
Service rating : Very professionalProduct : Easy to use
Service rating : No problems, good delivery time to rural areaProduct : Great product, the wrap fits well around shoulders and you can adjust it to focus on one shoulder side or more on the neck.
Service rating : I was very happy with the speed of the deliveryProduct : I would have preferred a softer material, but it does the job
Service rating : Fast deliveryProduct : love them great product
Service rating : Processing and delivery of my order has always been exceptional. Professional and speedy.Product : The lupin heat wrap stays hot and gives my neck/shoulders marvellous relief. Excellent product.
Service rating : Fast deliveryProduct : Not as light as I expected and doesn't retain heat as well as my old wheat bag. That said, it is comfortable on my neck and shoulder and does a reasonable job. Thanks.
Service rating : Because I am a large person the pillow does not fit very well arround my neck. Perhaps there should be an option of small or large versions.Product : Despite my comments about size the item is very well made and the heat function is excellent. The heat is retained for a long period and gives excellent comfort.
Service rating : excellent online purchase and service, received a phone call to check the address, all good.!Product : I love the heat wrap stays on your shoulders, its a great warmth. i would have preferred it to be a little higher up the neck aswell as the shoulders. i can see now i will need to revert back to my old wheat back some times to get the neck warmth on the muscles there too. I also purchased a pillow from our chiropractor. That has been excellent, it took 2 weeks to get used to but i am waking up less achey around the shoulders and neck. love it, may purchase for my children in the future. Thankyou
Service rating : GREAT COMPANY TO DEAL WITH NOTHING IS TOO MUCH TROUBLE
COULD TEACH OTHER COMPANIES A THING OR TENProduct : EXCELLENT PRODUCT THIS IS MY 2ND ONE GREAT QUALITY WORTH EVERY CENT
Service rating : Very prompt serviceProduct : Good quality
Service rating : Very efficient deliveryProduct : Excellent product
Service rating : Very happy with the service and products so far and will be ordering some more very shortly.Product : Hangs nicely around the neck.
Will be ordering 2 more shortly for my daughter and sister.
Service rating : Quick shipping & great serviceProduct : Great product
Your courier company is terrible. If I had to deal with them again I would not order from you again
Service rating : Good service.Product : I think that the design of the heat pillow is very good, but I had expected the weight of it to be lighter.
Service rating : prompt delivery. well packed to avoid transit damageProduct : much lighter than wheat bags
Service rating : arrived quickly, impressive serviceProduct : wonderful for sore neck and shoulders and headaches
I have had 2 neck fusions & my osteopath suggested your pillow and it has been excellent (big call from me as I am very fussy about my neck). I have tried other pillows without the same success. The one I am using is Deluxe Traditional Foam.
I have tried to enter my details to become registered for wholesale but am unable as the intake form will not accept my address details. I have phoned to rectify this. The person i spoke to said it should be Ok so I tried again. It again would not let me past the address info section. I would really like to continue and be registered for wholesale. Thanks Regards Julie
Service rating : Very goodProduct : Works great love it
Service rating : HappyProduct : Happy
Service rating : Quick service.Product : Does what I wanted it to.
Service rating : The service and delivery were excellentProduct : I am still getting used to it but it certainly has lots of benefits
Service rating : My order was promptly processed and delivered.Product : Perfect for the job it was designed to do
This product gives good relief for neck and shoulder pain
Service rating : Great fast service.Product : Great shape and sits comfortably on my shoulders.
Service rating : Fantastic communication and quick service.Product : Perfect
Service rating : For the short period we have had the items we have found them very goodProduct : It is effective and fit as required
Service rating : Quick, efficient service. Great knowing when the items had been dispatched.Product : I've been looking for a long time for a 'wheat' bag that doesn't allow the insides to fall to the ends. I finally found it in this.
Service rating : N/AProduct : works well
Our lupins bags with their gentle penetrating heat or cold, go deep into the muscles to help nature with the act of healing. By simply warming in the microwave or chilling in the freezer, the natural lupins will assist to sooth aches, pains, stress and hot flushes.
Handmade in Australia from Australian lupins the Therapeutic Goods Administration (ARTG) number is 106788. The fabric is 100% natural cotton corduroy.
Totally Natural healing: Lupins are widely regarded as a “low allergy” alternative to wheat and are more resistant to moisture (to make cleaning easier) and less weight for more comfort.
Therapeutic Pillow & Thera-med has the most comprehensive range of 100% natural lupin heat packs. Our heat packs are hand made in Australia so you can trust the quality from the harvesting of the lupin grain, all the way to the final stitch on the corduroy cover.
how long will it take to heat my lupin pack?
We recommend that you initially just heat for periods of 30 seconds, checking the product each time and flipping it over. Once you have tried this a few times you can put it on for longer periods until you get to your required heat. It is important not to heat for too long in the one position at the start as each microwave has different amounts of power and heating rates. Lupin are a natural product and like any natural product will damage if heated to long.
How long should my shoulder pack be heated for?
Just heat in 30 second increments initially until you can get a bit of an idea about how strong your microwave is and then you can heat for longer periods. Give them a shake and a flip between heating. Place on a tea towell while heating but water is not required in the microwave during heating.
Thank you very much I have received it, it's for my Mum, she says you can't find them anywhere, but we found you on the internet to help heal her :)))
What's the difference between Lupin and Wheat?
While wheat is the traditional filler for a heat bag, we have found that lupin is lighter and maintains its heat longer than wheat, thus giving you a longer lasting product. Through our lab testing we have found that our lupin heat bags stay warmer for longer than traditional wheat bags. Our lupin heat packs are also 30% lighter than traditional wheat heat bags which means less pressure on your body.
How do I wash my Lupin Bag?
Sponge your lupin bag lightly with luke warm water to remove surface marks, being careful not to saturate product. Hang up to dry as soon as possible. When cover is dry, rub lupin bag briskly between your hands to ensure grains are dry. Do not tumble dry. Do not dry clean. Do not machine wash. Do not immerse.
Does Lupin have an odour ?
All seed tend to have an odour when heated up. Lupin can have a slight smell of popcorn.
What is Lupin?
The yellow legume seeds of lupins, commonly called lupin beans, were popular with the Romans, who spread the plant's cultivation throughout the Roman Empire. Lupin or Lupini Beans are yellow legume seeds of the lupinus genus plant, and were once a common food of the Mediterranean basin and Latin America.
My physiotherapist ordered the neck/shoulder pillow for me which has been a great help. I have just ordered another one as I only get a bout 15 mins relief, and that is heating it for 2 mins each side in a 800w microwave. If I heat it for 2 mins, it isn't warm at all. I am hoping this is an age problem as the pillow has had a lot of use and think it is wearing out. I have had it for about 3 years. Do they wear out after a lot of use?
Being a natural grain there is a lifespan on the product but it is quite dependent on factors such as daily use, moisture in the atmosphere, microwave strength etc. We normally recommend a change over after about a year. Warm regards, Brett.
Can the Lupin heat packs be placed in an conventional oven
Yes they can. Obviously keep an eye on them and have on a lower heat but product are fine to heat in an oven. Warm regards. Brett.
What is the measurements (in cm) of the neck and shoulder heat pack please
The lupin shoulder pack is 45cm wide by 30cm deep. It has a cut out for the next of about 15cm x 15cm. Does that information help ok? Not really sure exactly where measurements should be taken from as it is a curved item.
Hello, I have upper neck pain and need a neck pillow that covers that area. Your pillow doesn't look like it can reach that area. Is this right or can it?
The lupin shoulder is more designed for around the sholder and lower neck but could be used for higher on the neck if you were lying down or in a seat that would support the heat pack. Please call and can help with questions you may have and see if we can find solution. 03 8585 6685.
Warm regards, Brett Parnham.
Can I pay for this product through PayPal.
We do accept paypal as a method of payment.
If used once or twice a day on some weeks an d on other weeks a few times a week what is the expected life of the lupin heat packs Is there a warranty on the Lupin heat packs. If so how many yearsAre the fire precautions the same as those for heat wheat packsMust the lupin pack be cooled down completely before reheatingIs the neck pack heated in a plastic box - what are the dimensions of the boxI need to buy a new microwave oven. If I place the heat pack in a large box what clearan
Being a natural product the lupin bags will eventually need replacement but i would see no problems with 6-12 months of daily use so long as product is not overheated. There is no warranty on the products so please initially heat in shorter lengths of time as all microwaves are different. fire precautions are the same as for normal wheat packs so please heat on a teatowell and flip and shake between heats. The lupin packs do not need to be cooled fully. Heat lupin pack on its own - never in a plastic container. Please give me a call if you have any further questions.
Warm regards. Brett. 03 8585 6685.
Hi, is it only can heat up by microwave? What if we don't have microwave?
All the lupin products can be heated in the oven as well as the microwave. Just place on a teatowell and make sure oven is not on too high a heat and keep a close eye on the products.
Warm regards, Brett.
Have you got a neck,shoulder and upper back (bra strap area) heat pack I could buy please. If so, how much.
We have the neck and shoulder available and and the lower back but not anything that would tie around your back that high as to be around the bra strap. Might be worth giving us a call on 03 8585 6685 and we can see if there are any other alternatives that might work.
Warm regards, Brett
With regards the Lupin Heat Bag, is it possible to heat in a normal oven? (as opposed to a microwave oven) or is the product not designed for heating in a gas or electric oven?
A normal oven can be used without issue but please keep a very careful eye on it when using and do so at a low temperature obviously. Keep well away from the flame area of the oven and place on something to prevent heat from whatever the heat bag is sitting on. Hope this info is of assistance.
I have just brought one of these, how long do you heat in microwave and how high? Cant see this anywhere on information that came with it.
There should be some heating instructions on the label of the product but you can Just heat in 30 second increments initially until you can get a bit of an idea about how strong your microwave is and then you can heat for longer periods. Give them a shake and a flip between heating. Place on a tea towell while heating but water is not required in the microwave during heating. Once you have an idea of microwaves strength you can heat for longer.
Warm regards, Brett Parnham.
03 8585 6685
How long is the neck/shoulder pack. From one end to the other i dont understand the measurements advertised. Cheers
The lupin shoulder is 45cm from the two widest points of the product. It should be suitable for all sizes from largest frame to the smallest.
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