Buy with confidence
All our products are indipendently revieved by our customers 20 days after they receive the item.
View on feefo
Service rating : Customer service was excellent as I paid via phone as I was having trouble with internet. My goods arrived extremely fast without any delay.
Product : I have already sold a few lupin bags, love the product because it is 100% natural without any nasties. The shoulder / neck bag is brilliant as you can still move around without it falling off your shoulders. Great invention. Also love the seams down each the bags which prevents filling from moving around and more often ending up at one end.
Service rating : Easy online ordering process. Prompt delivery. High quality products.
Product : Shape makes it very useful for shoulder treatments compared to standard rectangular wraps.
Service rating : Great service
Product : Well made
Service rating : Very efficient and reliable service
Product : I gave this product to 2 family members as a gift, as they are long time sufferers of neck and shoulder pain. They can't stop praising the product!
Service rating : Efficient, speedy, well packaged delivery. Many thanks
Product : My neck and shoulders adore you.
Service rating : Outstanding service!! Product ordered on website which is easy to follow and delivered 2 days later.
Product : This product is honestly amazing!!! I use it every day and i just love it. I even bought 2 more of these to send overseas to family as its unique in that it properly wraps around the neck and shoulders. I have tried many heat packs before that don't actually wrap around the neck and shoulders. This has been the best find!! I suffer with severe neck and shoulder stiffness and pain and this heat wrap has been the best thing to help me. Absolutely LOVE this product!!!!
Service rating : Very fast delivery.
Product : Love it! Work from home so is great when feeling a little tight in shoulders.
Service rating : Didn't order the pillow
Product : Good heat distribution without too much of a heavy weight
Service rating : Does the job.
Product : I am unable to use the wrap as it is too heavy for my neck
Service rating : Very happy with the swift dispatch and good communication.
Product : A great product, planning on buying more of them in different shapes.
Very happy with packs and very fast service
Service rating : Very professional
Product : Easy to use
Service rating : No problems, good delivery time to rural area
Product : Great product, the wrap fits well around shoulders and you can adjust it to focus on one shoulder side or more on the neck.
Service rating : I was very happy with the speed of the delivery
Product : I would have preferred a softer material, but it does the job
Service rating : Fast delivery
Product : love them great product
Service rating : Processing and delivery of my order has always been exceptional. Professional and speedy.
Product : The lupin heat wrap stays hot and gives my neck/shoulders marvellous relief. Excellent product.
Service rating : Fast delivery
Product : Not as light as I expected and doesn't retain heat as well as my old wheat bag. That said, it is comfortable on my neck and shoulder and does a reasonable job. Thanks.
Service rating : Because I am a large person the pillow does not fit very well arround my neck. Perhaps there should be an option of small or large versions.
Product : Despite my comments about size the item is very well made and the heat function is excellent. The heat is retained for a long period and gives excellent comfort.
Service rating : excellent online purchase and service, received a phone call to check the address, all good.!
Product : I love the heat wrap stays on your shoulders, its a great warmth. i would have preferred it to be a little higher up the neck aswell as the shoulders. i can see now i will need to revert back to my old wheat back some times to get the neck warmth on the muscles there too. I also purchased a pillow from our chiropractor. That has been excellent, it took 2 weeks to get used to but i am waking up less achey around the shoulders and neck. love it, may purchase for my children in the future. Thankyou
Service rating : GREAT COMPANY TO DEAL WITH NOTHING IS TOO MUCH TROUBLE
COULD TEACH OTHER COMPANIES A THING OR TEN
Product : EXCELLENT PRODUCT THIS IS MY 2ND ONE GREAT QUALITY WORTH EVERY CENT
Service rating : Very prompt service
Product : Good quality
Service rating : Very efficient delivery
Product : Excellent product
Service rating : Very happy with the service and products so far and will be ordering some more very shortly.
Product : Hangs nicely around the neck.
Will be ordering 2 more shortly for my daughter and sister.
Service rating : Quick shipping & great service
Product : Great product
Your courier company is terrible. If I had to deal with them again I would not order from you again
Service rating : Good service.
Product : I think that the design of the heat pillow is very good, but I had expected the weight of it to be lighter.
Service rating : prompt delivery. well packed to avoid transit damage
Product : much lighter than wheat bags
Service rating : arrived quickly, impressive service
Product : wonderful for sore neck and shoulders and headaches
I have had 2 neck fusions & my osteopath suggested your pillow and it has been excellent (big call from me as I am very fussy about my neck). I have tried other pillows without the same success. The one I am using is Deluxe Traditional Foam.
I have tried to enter my details to become registered for wholesale but am unable as the intake form will not accept my address details. I have phoned to rectify this. The person i spoke to said it should be Ok so I tried again. It again would not let me past the address info section. I would really like to continue and be registered for wholesale. Thanks Regards Julie
Service rating : Very good
Product : Works great love it
Service rating : Happy
Product : Happy
Service rating : Quick service.
Product : Does what I wanted it to.
Service rating : The service and delivery were excellent
Product : I am still getting used to it but it certainly has lots of benefits
Service rating : My order was promptly processed and delivered.
Product : Perfect for the job it was designed to do
This product gives good relief for neck and shoulder pain
Service rating : Great fast service.
Product : Great shape and sits comfortably on my shoulders.
Service rating : Fantastic communication and quick service.
Product : Perfect
Service rating : For the short period we have had the items we have found them very good
Product : It is effective and fit as required
Service rating : Quick, efficient service. Great knowing when the items had been dispatched.
Product : I've been looking for a long time for a 'wheat' bag that doesn't allow the insides to fall to the ends. I finally found it in this.
Service rating : N/A
Product : works well
Service rating : Fast service
Product : Great product
Service rating : Products and delivery both satisfactory.
Product : Functions well, but a little disappointed that heat not retained longer.
Very happy with the products and service.
Very prompt. Did not need to deal with them directly after the automated checkout, which makes for a smooth transaction.
Service rating : Easy to deal with
Product : A little heavy, otherwise good
Service rating : Excellent range, service and best quality products. We will definetley purchase again!
Product : Perfect for Mum!
Service rating : Staff were friendly and efficient.
Product : I have a wheat allergy is the lupin product was a great idea. It is not heavy and has very little to no smell at all. I am really happy with this product.
Service rating : Product delivered very quickly
Product : love the wrap
Service rating : Incredibly prompt postage and professional service. Highly recommend buying from Therapeutic Pillow, this is the second time I have purchased products and once again very impressed.
Product : I love this heat wrap, fits perfectly around my neck and covers a nice area to provide the heat needed. Relieves my aches and pain wonderfully.
Service rating : I adore my pillows and have sent them to my relative's places interstate where I often visit. I take a cut-down version when I travel interstate to other places and also when I go overseas.
Product : I bought one a few months ago and like it so much that I sent another to my favourite Aunt. I have stopped using an electric blanket and now use 2 heatbags instead.
Service rating : Very prompt delivery & service.
Product : The Lupin Heat Wrap is great. I find it easy to use for my tight neck & shoulders because it wraps around easily. Very pleased.
Service rating : good service
Product : good product
Service rating : Delivered within a week, but an email to notify dispatched may have been handy with an estimated eta, contact us if not arrived by details etc.
Product : Great product. We also bought a "gel" wrap type from a discount chemist, it is nowhere near as good although it is half the price, it will be hard for consumers to relate unless they tried both. It fits and feels so much better. I am surprised not to see your product being offered in the more established spa/massage establishments.
Service rating : delivery was fast
Product : the shaping of the pillow fits well on the neck.
Service rating : Received on time and well packed
Product : I had thought that the actual heat from the unit would be hotter. I followed the directions, the instructions said the maximum time to heat was no more than 2mins
which I did, in increments. The instructions also stated that it would remain hot for up to an hour, this did not happen. Wrap is very well made as is all their products.
I would have preferred to have the information regarding heat times etc. on web page prior to me purchasing.
Service rating : Very prompt service, item as described and well packaged.
Product : Item as described - my previous orders from Therapeutic Pillow were also very good quality and I have been very happy with them.
Great product. Absolutely delighted. Please put more effort into your internet profile. I had a few goes over 12 months trying to find a wheat bag neck wrap on Google and eventually found your product buried in Google images!! Your product was 10 times better than my highest hopes. And Australian too!! What a shame you are not easier to find! All the best. Janet
Service rating : The products that i have brought have been of a high quality and the service and delivery excellent.
Product : Love that i can put the wrap around my neck and it does not fall off!! I can walk around as well. Very good product.
Service rating : Very comfy, but loses heat too quickly (within about 10 minutes). Probably no easy solution to this, seems like a universal problem with heat packs.
Product : Very comfy, but loses heat too quickly (within about 10 minutes). Probably no easy solution to this, seems like a universal problem with heat packs.
Good service and good products
Service rating : Web site was good and the price was reasonable. Goods arrived within the time period suggested.
Product : Only had it a few days so hard to really say but so far seems OK. Seems well made and should last a good time.
Service rating : Excellent and quick delivery.
Product : Best purchase I've ever made. Have terrible shoulder and neck pain with tendonitis and it relieves it wonderfully. It sits on my shoulders without being heavy or slipping. Fantastic!!
Service rating : Ordered on line and the delivery service was sooo quick Thanks.
Product : This is my second neck wrap and a i wouldn't be without it. Have arthritis in the neck and the wrap feels fantastic.
Service rating : Quick postage, easy website. Thanks
Product : Great product. Could be a but wider
Service rating : Great internet site, quick delivery
Product : Love the product, lighter and more effective that other products I have used
Great service and great products
Quick response to order, received promptly
Service rating : 10/10 FOR SIMPLICITY AND 10/10 FOR CUSTOMER SERVICE
Product : GREAT PRODUCT ALTHOUGH QUITE A BIT HEAVIER THAN I THOUGHT THEY WERE GOING TO BE. WELL MADE AND GOOD QUALITY PRICE WAS VERY CHEAP FOR WHAT YOU GOT
I was very impressed with the service. The products arrived in WA in good time and in excellent condition.
Service rating : Very professional to deal with
Product : Helping my neck enormously
Service rating : I am sorry that I was not able to try before I made my purchase. Very unhappy with the tranquillow pillow. Would have preferred to spend more and had made a better purchase. Not sure if I would buy on the net without being able to try before I purchase.
Product : Looking forward to using it in winter
Great service. Quick postage. Reasonable price. Helpful website and when called with questions helpful on the phone
Service rating : Easy to order and shipped in a very timely manner
Product : Finally a heat bag I am not allergic too!
Service rating : Very prompt responses and delivery.
Product : Great shape
Service rating : Delivery was quick.
Product : I bought the Lupin because it's supposed to be a lot lighter than the wheat. it was a bit lighter, but does not seem to hold its heat very well. I have to heat with my microwave for over 2.5 minutes to get any heat into it, then I hear popping sounds, which I presume is the Lupin popping and it smells like popcorn. So its okay, but I am up and down to the microwave to keep reheating it as it doesnt hold the heat for very long. I like the shape though.
Service rating : service communication good
Product : great idea
Service rating : Fast and reliable service.
Product : Fits nice and snug around any neck size and keeps a better temperature than wheat bags.
Service rating : just what I was looking for
Product : really useful for headaches
Thanks for sending my pillow so quickly. I did receive someone else's satin pillow covers by mistake that I opened as it was addressed to me. I have since forwarded these on to the recipients address as marked on the invoice.
Service rating : excellent product
Product : excellent product
Service rating : Great service
Product : Just a brilliant product
Service rating : Very happy with the product, comfortable and supportive without being hard
Product : Relieves aching pain
Service rating : Great product and quick delivery
Product : Loses heat quickly
Service rating : Quick delivery
Product : Great product.
Great service and great products
Service rating : heat is distributed easily making heat bags less likely to burn through and become damaged.
Product : Only thing is these pillows damage very easily- I've had to buy many replacements of these shoulder pillows as the heat does not distribute well due to sewed pockets and lupin could not be shaken about- as a result burned holes through fabric easily.
Service rating : Arrived very quickly
Product : The beads cool down a lot faster than wheat bags.
Service rating : I ordered the pillow on the Sunday and it was delivered on or about the Wednesday - fantastic and fast service.
Product : The pillow was a gift for my elderly aunty and she is very happy with it and has found great relief for her sore arthritic shoulders since using it.
Service rating : Good
Product : Shoulder pillow is fabulous, it really helped
Service rating : The service was good and I received the goods very quickly
Product : Its ok but the lupin doesn't stay in the channels. Have to keep moving them back so it is even. Very weighty.
Service rating : very fast and efficient at supplying my order.
Product : great, though do find that it is a bit heavy at times around my shoulders due to the kind of problem that i have with my shoulders.
Service rating : The service is outstanding. The product was dispatched and arrived at the destination within two days. The best service I have encountered ever. Thank you.
Product : I love the product. I use it regularly as I have lower back problems (prolapsed disc pinching on sciatic nerve). I heat in microwave...I wish the heat lasted longer than it does, but understand that it can't last forever. We don't live in a perfect world!! Thank you.
Service rating : Absolutely wonderful service! Thank you
Product : I love it and I use it all the time!
Service rating : Variety of pillows available for different body parts
Product : Great for work
Service rating : I love your products and the quality of them!!!!
Product : Love love love :-)