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Products are independently reviewed by our customers 20 days after they are delivered. Below are the latest reviews for:
Tranquillow Pillow - Contoured Support Pillow
Service rating : Excellent service & product arrived in record time - thankyouOnly trouble is the pillow smells so bad, I can't use it. Very bad chemical smellExtremely disappointed about this partProduct : No stars really, it smells sooo bad, it irritates my sinuses & I ended up with migraine .... the chemical smell is very strong ... I can't use it
Service rating : Good service, prompt.Product : I have tried the pillow but it is very uncomfortable sleeping on this pillow and is causing neck and shoulder pains. My wife tried to sleep on it as well and is experiencing the same issues.
Service rating : I have always purchased my pillows from Therapeutic Pillow. It is very quick and easy as I can do it online.Product : I can only sleep on this pillow. Any other pillow gives me pain in the neck and headaches.
Service rating : Fast and easy transaction and speedy delivery. Highly recommend.Product : This pillow has all the shape that my neck needs, and the lightness that memory foam doesn't afford. I now awake without a sore neck. Highly recommend.
Service rating : Very efficient service. No complaints Coral GibsonProduct : It was a great experience
Service rating : Your service is very goodProduct : I continue to purchase them as they are a god pillow
Service rating : I am a repeat customer. I recommend you to my friends and family!Product : It was a bit firmer than I expected, but still good. Good shape.
The courier (Star Track) used to deliver my products (3 separate orders to date) is appalling. Unfriendly, unhelpful and not customer oriented. I don't think they do your company justice.
Service rating : I just love it- I sleep so much better. Have used one for years.Product : I just love it- I sleep so much better. Have used one for years.
Service rating : My pillow was shipped very fast!Product : Was exactly as described as I was replacing one I had lost!
Service rating : Great serviceProduct : I love it, the most comfortable pillow I own
Service rating : greatProduct : Luv it
Service rating : Always prompt service.Product : I have been buying tranquillows for probably 20+ years when I could only buy it through my chiro. I get bad neck aches on any other pillow, love these.
Service rating : Prompt & great serviceProduct : Comfortable, still adjusting to the density. Definitely having better sleep. Thank you!
Service rating : I didn't realise how old my previous pillow was. The new one is much firmer and provides more support.Product : I've experienced quite bad neck pain the past couple of months and while it's not back to normal yet, it's better than it was.
easy to deal with and very prompt postage
Service rating : Great service, rapid and professional deliveryProduct : years of neck pain and headaches now starting to ease, 6yo loves his child pillow, he is breathing better and sleeping more soundly, child pillow is a bit to high for younger kids at present (5 and 3 yo) but looking forward to when they grow into their pillows.
Service rating : I have always had an excellent experience with your company and top quality products. I recommend you to my family and friends.Product : Unfortunately I ordered a pillow which was too hard for me, but it isn't your fault - you did warn me on the website that it was hard! I will have to order a softer one at some point. I am using it as a guest pillow now - poor guests, he he.
Service rating : Love it.Product : It gives me a good night sleep.
Service rating : I have used therapeutic pillows for a number of years and have regularly found them a good company.Product : I have used therapeutic pillows for a number of years and found that they fulfil my needs.
Service rating : i left instructions to the courier on the order form but they were not put on the package so the driver took it back to his depot and i had to chase them to get it redelivered and left in a place that was specified on the order formProduct : GOOD because no one is perfect.
Service rating : Answered all questions and delivery of item was prompt.Product : Exactly what I ordered. Having the best sleep ever and don't wake with neck pain.... Which I did for a long time.
Service rating : Excellent service and deliveryProduct : Haven't tried the pillows yet as I'm waiting for the right time to do this. It takes me a while to adjust to new pillows. I did try the standard size pillow briefly but I think its too big for me so will pass that onto my husband and will try the small size. I had one of these pillows many years ago so I am hoping I will like it.
Service rating : Fast delivery.Product : :)
Service rating : Great as always.Product : Absolutely fantastic to sleep on! Could not rate highly enough.
Service rating : Pretty goodProduct : Pretty mint for musckuloskeletal related neck pain. I have ligament laxity, and find that without a good neck supporting pillow my neck gets extremely tense at night. This pillow helps provide that nice neutral alignment when sleeping. Takes a couple days to get use to.
Service rating : Fast postageProduct : Fantastic product, even better than the classic pillow! So comfortable and perfect density.
Service rating : We have been using your pillows for years. We can not sleep with out them now. It is wonderful that we can buy them direct from you.Product : We have been using for years. We can not sleep with out them now.
Service rating : easy purchase. great delivery experienceProduct : Sore neck gone
very quick delivery
Service rating : Very goodProduct : First Use last night- very supportive.
Service rating : Always delivered very promptlyProduct : The pillow is good but sometimes varies in softness with different orders
Service rating : I feel as tho some pillows are too expensive. It's a chiropractic pillow which is something natural needed for those with problems.Product : Very comfortable for my neck
Service rating : Their service was excellent got my pillow only couple of days after I ordered it and no dramasProduct : However it's too high for me should have ordered smaller size
Service rating : Web site very easy to use and delivery was very fast.Product : I have been using these pillows for years because of osteo arthritis in my neck.......they are fantastic and help to make my life almost pain free.....I even take my pillow in my case when I go on holidays!!!
Service rating : The pillow that was delivered wasn't the one I had ordered. I called and left a voicemail and didn't get a call back. I had to call back two days later. I then got sent the correct pillow but never got sent the labels to send the first one back. Called back 3 days ago to follow up on the labels and still nothing. I really want to send the wrong pillow back, but obviously not at my own cost.Product : It is a good pillow for me, I still better and have less frequent neck pain.
Service rating : Service was excellent. Very fast delivery time. No hasslesProduct : Really like my new contoured support pillow but having trouble finding a pillow protector that fits properly
Service rating : My pillow took about 4 days to deliver and was left at the front door as I wasn't homeProduct : I have been using this pillow for the last 3 weeks and I am still struggling with it, I have had sore ears and neck and I find it very hard as I have a small head , I can't seem to get comfortable with it.
Service rating : Pillow and price are great. Only complaint is the Courier service you use who are not flexible - would prefer Australia PostProduct : Great pillow - just perfect
Service rating : Service was very goodProduct : Support is good better night sleep now with new pillow.
Service rating : Easy to place order and goods arrived on timeProduct : Product exactly as described.
Service rating : Fast shipping and reliable service every timeProduct : These are great pillows I keep going back to, I take it wherever I to sleep over and when I'm without them I wake up tired and with a stiff neck. I just wish they lasted longer than six months when for me, they seem to flatten just slightly enough to need to be replaced.
Service rating : Good communication and delivery.Product : Definitely much more comfortable for my neck.
Service rating : Great service! Pillow arrived the next day!Product : Best sleep I've ever had. It took a couple of nights to get used to, but I sleep fantastically on it. No neck pain in the morning and less snoring.
Service rating : Pillow arrived with in 2 days of ordering. Great service.Product : Love this pillow!! Just replaced my last one after 7 years. Gives me a greats nights sleep.
Service rating : Service was excellent, package arrived sooner than expected, and no damage.Product : It was exactly as described - but I didn't believe them, and it turned out a bit too hard for my taste, although I a adjusted to it. Because I dislike the memory foam pillows, I came to Therapeutic Pillow for a true foam rubber pillow, and intend to buy another (just one that's the next level softer!)
Service rating : Service was fine - it came so quickly!Product : I ordered a small, but maybe I should have got a child's size? The pillow is a bit too big for me, so my husband is trying it, too. Since we've both swapped it back and forth (he loves it) I didn't feel I could return it.
Service rating : Exceptionally fast service. Fantastic.Product : I have been using these for years so I am glad I found this website.
Product received only 3 days after ordered.
Service rating : Service was impeccableProduct : The pillow has made such a positive difference
Service rating : Prompt service and more than an amicable response to a miscommunication ! Great to speak to a "living being" via phone too :)Product : I left my 1st pillow in Italy! - I didn't remember the brand..but my intuition lead me back to my safe place! Happy to have found my favourite natural pillow / companion again!
Service rating : pillow arrived quickly and safelyProduct : I haven't had a sore neck since receiving my tranquillow pillow, I would highly recommend it to anyone
Service rating : Good website fasr delivery service.Product : I have used these pillows before and cannot buy them anywhere else but online. All other pillows I have tried are of the memory foam type which I do not like.
Blown away by prompt effective service from contact to receipt of pillow a day earlier than expected. Product is perfect and holding up well. willrecommend this company to anyone asking about pillows in future.
Service rating : Received the pillow in very quick time excellent service.Product : Have used these pillows for a lot of years could not sleep without it. always take it with me when I go away.
Service rating : Good service. The pillow arrived quite quickly.Product : Very supportive pillow. No more neck pain in the morning.
quality is good, but I actually needed something smaller and a little less bulky.
Service rating : Prompt and efficient service, ordering & deliveryProduct : Very comfortable
Service rating : Your service was excellent but the courier service was very ordinary.......it took them several weeks to finally deliver my pillow and only after I made an online complaint......the pillow arrived in Perth within a couple of days of my order but then sat at the depot for over a couple of weeks.Product : I have osteo arthritis in my neck and this pillow makes a world of difference......thank you.
Service rating : Order was missing the lupin pillow when initial order was sent. Difficult e-mail system to report the error. The missing item was sent subsequently. All was good in the end.Product : I really like the contoured pillows - very supportive for my neck.
Service rating : great serviceProduct : just love the pillows
Service rating : Thanks the pillow arrived very quickly and was exactly what I ordered.Product : The pillow is great thanks
Service rating : easy to orderProduct : Pillow is very nice :-)
Service rating : Good service as before, would buy againProduct : Good service as before, would buy again
Service rating : My pillow arrived so quickly! Fantastic service.Product : Has really helped my neck and I no longer wake up with a sore neck.
Service rating : From ordering to delivery vey quick. No hassles at allProduct : My son loves his new pillow. Thanks
Service rating : Best price and most helpful description of pillows on any site I could find.Product : By far the best pillow I have slept on. I was worried about sleeping on a contoured pillow as I have never had this type of pillow before, but it was the best decision I have made. My headaches and neck pain have disappeared!
Service rating : shipped straight away and arrives.Product : i recommend these pillows for great sleeping posture and they are reasonably priced
I have used the Therapeutic pillow for more years than I care to remember. It is an excellent product.
The best pillow I've found. No more stiff neck.
Service rating : good service and excellent product. This is the 2nd time i have brought a pillow from this company and will do so again.Product : they sent me the wrong pillow, but i am still happy with it anyway.
i found it very good for shoulder/neck issues tho not all that comfortable.. i think maybe i should have got the memory foam one.
Service rating : I have been using the Therapeutic Pillow for years, cannot sleep without it.Product : I take it everywhere I go, even overseas, love it.
Service rating : Not bad, better than my last pillowProduct : More neck support
Service from Theraputic pillow is excellent, but delivery is terrible - 10 days to arrive using fastway couriers, and they didnt even scan tracking updates after initial pickup. I suggest trying another courier company....
Service rating : Excellent service. Arrived very quickly.Product : So far so good. Very comfortable and waking up without my usual morning headache.
Service rating : Very quick delv.Product : have been using this pillow for 20 years now and it is a big help for my neck problems I received in a car accident. I never leave town without it. I even bought an extra one to leave at my parents home in NZ so I don't have to pack one every time I go there to visit.
Service rating : Not bought a pillow online or through them before so have nothing to compare toProduct : I thought the pillow cover would be more fitted
Service rating : Great fast service.Product : This pillow is very comfortable compared to other foam pillows I have tried. Very happy using it.
Service rating : Good Company to deal with, so prompt and efficient, enjoyed ordering through themProduct : These are replacement pillows - these are the only pillows I will use, and have been using for over 10 years now - a truly excellent product
Service rating : After spinal surgery best sleep for a long time.Product : Was a little dubious about what claims friends had made,not any more.
Service rating : My pillow arrived the morning after I ordered it! Super fast service.Product : Just the best pillow ever. My neck loves it. It's exactly right for a side-sleeper, gives the right support to take the pressure off the neck and let the shoulders open up. So comfortable.
Service rating : Very quick with delivery.Product : Probably should have bought the family size pillow as the queen pillow is very high and have not got used to sleeping on it as yet.
Service rating : Great customer service.Product : Love my new pillow!
Service rating : Couldn't believe how quickly it arrivedProduct : The only pillow I like to use
Service rating : thank you very much for your quick deliveryProduct : I have neck problems for years and this pillow helps a lot
I find the therapeutic pillow to be excellent as I have had back surgery and this is the only pillow that is comfortable to sleep on . I will be definitely be purchasing more pillow of the same quality
Service rating : Purchased pillow through internet and was straight forward to purchase. I found it difficult to locate the terms and conditions as the link would direct me to a page with no information.Product : My partner loves the pillow that I purchased for him. He is sleeping much better and no longer wakes up with a sore neck.
Service rating : Service is very good and pillow arrived promptyly.Please see my comment below re exchange.Product : The standard delux pillow I have ordered seems too big for me and the foam too dense. Have not used yet. Can I exchange for a small delux???
Service rating : fantastic i couldnt beleive how fast i received my pillowProduct : great i swear by these pillows wouldnt be with out one
Service rating : Prompt service, arrived within a few days. Thanks.Product : I have used these pillows for years and won't sleep on anything else.
I have no complaints about the company at all. Excellent price. Fast postage. The only fault i would say is the courier company that you use!
Service rating : Excellent service. Very quick delivery.Product : Very comfortable pillow choice. I particularly valued talking to someone to get advice about what to buy.
Service rating : I love the range of products that you have and you are the only ones that stock the pillow that I can sleep on. If anyone is wanting a new pillow I tell them to check our your website first.Product : I'm a side sleeper and this pillow is perfect to keep me in alignment during the night.
Service rating : xxProduct : xxx
Service rating : Great pillows i can not sleep on a other brand.Product : its hard to know the right high,t of the pillow.
The contour of the pillow features one side slightly higher than the other to provide user options and ensure that personal support and comfort needs can be met. Covered in removable cotton cover. Ideal for average frame adults who have a preference for side sleeping, but is also suitable for back-sleeping.
Tranquillow comes in five sizes and two different densities to ensure that the support needs of all individuals regardless of their size or sleeping position can be met.
Inner: Do not immerse in water. Dab clean with a solution of warm water and mild detergent. Do not machine wash. Do not tumble dry. Dry flat away from direct sunlight.
Cotton Cover Wash in warm water using mild detergent. Line dry.
I'm interested in your Tranquillow pillow, but I have a question about density. Please tell me the difference between soft and deluxe density?
Standard Size Tranquillow
Standard Soft: is the softer version pillow of the range. It is 20% softer than the deluxe version. Suited for side sleeprrs and those that prefer a higher pillow.
Standard Deluxe: a firm pillow, and slightly heavier (which reflects product longevity). Suited to those that prefer a firmer more rigid supportive pillow.
Medium Memory foam : is softer than all the other versions, still offers great support.
Low Memory foam : is super soft and of high quality. Suitable for children, back sleeprrrs and those with smaller frames.
Small Size Tranquillow
Small soft: suitable for small framed back and side sleeprrrs and also youth who prefer a softer pillow yet still have good support.
Small Deluxe: best for small framed people who like a firm supportive pillow.
Could you please describe the deluxe density in the Standard size Tranquillow pillows please. How is this different to the 'soft' version?
The 'Deluxe' version is 20% firmer than the 'Soft' version. Both of these are of superior quality (which translates as higher density).
What is the product warranty?
The Therapeutic Pillow International (TPI) WARRANTY covers manufacturing defects only. That is defects that can be definitively attributed to the manufacturing process and not those occurring after the product has been opened by the consumer.
Also, once product has been used, Government health regulations prohibit return and/or refunds.
Is there a guarantee of pillow comfort, support and longevity?
TPI does not provide GUARANTEES about product comfort, support, or longevity. Our company will discuss individual queries with consumers, and if there is seen to be a legitimate case we will work together to provide customer satisfaction. This may result in a recommendation and sale of a more appropriate type of pillow which may be offered at a lower-than-retail price plus freight. There are no definitive guarantees.
Why does one pillow cost more than another model?
TPI products, particularly its pillows, have vast price variances which are usually scaled to pillow density (which invariably equates to increased weight of product where foam-based products are concerned) and other factors which constitute a product's integrity (such as Memory foam or laminated pillows (where one piece of foam is adhered to another).
How long does is take to become adjusted to sleeping on an contoured pillow?
First night. In some cases, however, the sleeper has gotten used to sleeping in an incorrect position for so long that the correct position may feel a bit strange at first. This should correct itself within a week or two, allowing your body to rest properly.
Where does the foam in my pillow come from?
It is an oil-derived synthetic product.
Why are there different coloured foams?
Colour is used to identify a specific grade, hardness of a foam or resilience.
What if I'm allergic to foam pillows?
All our foam products have been treated with an allergy inhibiter which deters the presence of dust mite and other allergens.
All pillows look and feel the same, so what is the difference between the expensive ones and the lower cost ones?
Feel the weight of the pillow you are contemplating, and if it feels slightly on the 'heavy' side, then this indicates quality. Also with synthetic foam, run your finger along its surface and if there is a slight 'lubricating' feeling to your finger tips and not a 'dryness' then that reflects quality. Also, price does not always reflect quality, but usually the more you pay the better the quality. It is a fact of life!
I've been using a Tranquillow pillow in the standard Deluxe size for many years at my chiropractor's suggestion and have found it immensely helpful for my neck problem. But I have recently changed to a mattress that has a much softer top and now find my pillow pushes my neck out of alignment. I am a regular framed adult, so would you recommend I try the small size pillow? In standard or deluxe densities? Or would a standard size pillow in the soft density be the way to go?
If you have moved onto a softer bed then you should be using a lower pillow. I would recommend changing to the small deluxe. The reason for this is that you will sink into a softer bed a lot more so you do not need a pillow as high. If the std deluxe was good for so long then i dont think there is any need to change anything except for the size of the pillow.
I want to purchase a King size in the firmest foam you can get(not memory foam). My concern is that the King Size is a soft, is there a King Deluxe or Firm pillow
The king size pillow does come in the deluxe foam and should dfinitely be firm enough for your requirements. It is exceptionally high so would be best suited for a broad shouldered side sleeper. Regards, Brett.
How much is postage to country Victoria
Postage for country vic for one pillow will be 11.50 and we ship out daily and normally product will be with you within a few days.
Do you have stockists in Brisbane
We have many stockists in Brisbane and i am sure one close to you. Please contact our Qld agency on 07 3279 4400 and they will be able to advise your closest available.
Warm regards Brett Parnham.
Do you shipped to U.K ? If so, how much would the postage cost?I use tranquillow contoured pillow (memory foam low) which I bought when I lived in Brisbane. Now I have moved to England and need to replace my old one.Many thanks,RegardsLadarat
Yes we ship all over the world. Normally orders leave next day and are arrive anywhere in the world within about 7-10 days. All orders are tracked and insured.
Hi, im interested in buying one of the king size pillows however i was after something harder than the soft foam. Ive seen an answer posted that it also comes in the deluxe foam but am unsure how to order that one specifically as i am only getting one option on the website. Thanks
The king size and queen size tranquillows do only come in the deluxe (firm) grade of foam. I understand where the confusion is with the pic of all the pillows and i will make a change to that image. If you place an order for the king you will receive the pillow you are after (king size deluxe). Please call if you require and i can help you with any further questions. 03 8585 6685.
Hi, Most of the picture show a person lying side on in bed. I sleep on by back what pillow would I choose.
I would choose a pillow that is quite low. Either the naturelle latex low pillow or the tranquillow memory low pillow would be my recommendation. Definitely something that is low. Please give me a call and happy to chat further with you about what else might be suitable.
I an not sure what should be the right height of a pillow which suits me. My measurement from the base of my neck to the tip of my shoulder is 15cm.
would appreciate your recommendation . Thanks
It really depends on both your height and the softness of your bed. Can you give our office a call on 03 8585 6685 and we can discuss which pillow will best suit your needs.
Warm regards, Brett
Can you tell me what the deluxe density entails. Is it a firm density please.
The Deluxe is the firmest density pillow that we use. It is a firm pillow. If in doubt i would recommend the soft version which will give good support but will not be so rigid in its feel. Please call us on 03 8585 6685 and we can help with any other questions that you may have.
Warm regards, Brett.
Hi, Im interested in the tranquillow. But not sure if Standard SOFT or DENSITY? I'm a side sleeper and have quite a lot of tension in my neck. what do you recommend? thanks!
Definitely the soft as far as density goes. It provides good support without feeling to firm which might cause you more tension perhaps. We probably sell about 3 to 1 of the soft versus the deluxe.
Which of your pillows would you suggest for a 120kg, 2m tall side sleeper?
It depends whether you sleep only on your side or sometimes on your back. Also if you prefer a pillow you mould into like a memory foam pillow (in this case i would recommend tranquillow medium with a bunch of extra inserts to give it the height you require) or something that will give you a firmer support like the tranquillow queen or king in traditional foam which will give you the height you require. The hardness of your mattress will also come into play. If it is a soft mattress then you will sink in more and dont need the pillow to be quite as high. Hope this info is helpful and as said please give me a call during business hours and can see what else might be helpful.
Hi is the tranqillow pillow in yellow deluxe rigged ? I have a yellow standard I'm trying to find the same but I don't want ribbed
The tranquillow pillow does not have any ridging in it. It is definitely a flat surface.
Warm regards, Brett.
Where can I view/try your pillows? I'm in mitcham Victoria.
Very sorry about delay but the nearest stockist of product to you will be the below.
Maroodah Home Healthcare
32-34 Railway Avenue
Ringwood East VIC 3135
Ph No: 9879 8885
Warm regards, Brett.
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