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All online orders will be dispatched within two (2) business days (usually next day). If, on rare occasions, the product is out of stock we will contact you with expected delivery and/or option to change the order or a full refund.
You will receive a tracking number the afternoon your product is dispatched and will be able to track every step of the way.
We use Australia Post for all deliveries to apartment building so that if no one is available to receive your product will be taken to the nearest Australia Post facility for easy pickup.
Australia Post is also used for all International deliveries.
For home deliveries, we use a mix of premium carriers dependent on the size of the parcel and also your location. Tracking is provided with all our services.
If you have a preferred carrier then please let us know and we can ensure your preferred carrier is chosen.
For any special delivery instructions (or if Express Shipping is required) please contact us on (03) 8585 6685 so we can accommodate your request or email: [email protected]
Melbourne - next business day
Sydney, Newcastle, Adelaide and regional Victoria - 2 days
Tasmania, Northern NSW, Gold Coast, Brisbane, SE Queensland - 2-3 days
Perth, Regional NSW, Regional SA, Regional Queensland - 4 to 6 days
Delivery to all other parts of Australia - 4 to 7 days
International Orders - usually 4-7 business days